Frequently Asked Questions

How much do you charge for your services?

$55 per hour, one hour minimum. If you live outside of Douglas County, there will be a modest $25 travel charge in addition to the one-hour minimum. There are no "shop fees" or other miscellaneous charges that are often tacked on by other repair services. If the service you require is a virus scan, we charge a flat fee of $135. While we charge a bit more for our virus scans than some of our competitors, we also go to much more effort to make sure your machine is clean by using a total of four different utilities to remove the various viruses, spyware, trojan horses, malicious registry entries, and other unwanted code from your system. Please read about these in our Free Advice articles entitled BDC's Armory to Destroy Your Infections and Tune-Up Utilities: Keep Your Computer in Top Condition.

If what you need is a hardware repair of your computer and parts are needed, then the cost of service will be the hourly labor and parts, of course. We will give you an estimate of the charges after the evaluation so that you can decide whether to proceed with the repair. A minimum one-hour charge applies if the repair is declined.

How do you keep your prices and rates low?

Because, unlike most of our competitors, we operate fully in the black. We do not capitalize our business with loans, credit cards, or other costly forms of funding. Instead, we let the business fund itself. While this often means slower growth, it also means that we weather changes in the market and in the economy with less impact than others. This is why we've been around for over 25 years and shall continue to be around for years to come.

What brands of computers do you sell?

We are able to sell you just about any brand of computer that you wish. The only exceptions would be Dell/Alienware and Gateway/eMachines. The reason being that we do not have confidence in the quality of those four brands: they all too often fail and come in for repair. We will sell only those machines that we know will serve our clients well.

For this reason, we proudly offer machines custom-built by Best Deal Computers. Inside each and every machine, we use only quality parts. There are no cheap and unreliable ASRock motherboards or Western Digital hard drives in our custom machines. Most of our computers are based on Gigabyte motherboards and all use Seagate hard drives.

As for our premier OEM brands, we sell Hewlett Packard, Acer, Toshiba, and Lenovo. If you want a computer from another line, we can get it but we have found the other brands tend to be less reliable. We are in the business of making sure our clients get the technology on which they can rely, not on selling junk that must return to the shop every other month.

I've noticed that many computers come with Windows 8/10 now but I don't want Windows 8/10. What can you do?

Very simply, we can sell you a computer that has Windows 7 on it. If it is one that we custom build for you, then that is easily accomplished. However, if you, instead, wish an OEM-built computer (such as a Hewlett Packard laptop of Lenovo desktop) that comes preconfigured with Windows 8 or Windows 10, then we will have to investigate whether the manufacturer will allow a downgrade to Windows 7. Most do allow this for no additional charge on various models but not on all. If a free downgrade is not available, then the only other option is for us to sell you a license for Windows 7 and then reformat the computer and install Windows 7 in place of Windows 8 or Windows 10.

Be aware that in either case, if you have used your computer and saved any data or installed any new applications to it, be sure you have said data backed up and any installation discs or downloaded setup programs available to get them back on the machine under Windows 7. While the free downgrade option does not usually cause any loss of data, there is always a chance that it can happen and we cannot be responsible for the data that you do not back up. In the case of reformatting, that is a complete wipe of the hard drive and, therefore, any data that you do not have backed up will be lost. The same is true for any programs for which you do not have installation discs or downloaded setup files.

How soon can I get my order? How soon will the repair be done?

To answer the repair question first, it depends on how many machines we have ahead of you in the queue. If time is an issue, please let us know and we will gladly do what we can to get your computer repaired and back to you as quickly as possible. Having said that, at this time most repairs that do not need parts are finished within two to three business days. For Best Deal Computers, business days are Monday through Friday. If parts are needed, then additional time may be required.

Note to Local Business Owners: We gladly provide priority service to you at no additional charge in the spirit of professional courtesy. Let us know the name of your business when you call and we will put you at the head of the queue.

In regard to sales orders, we are able to obtain most items within about two to three business days. If you need the items faster, expedited shipping is an option and we will be happy to let you know what the costs would be.

Are you experienced in different types of environments?

Most definitely. Before Best Deal Computers re-opened its doors to the general public, we concentrated on serving major contracts for hospitals, major corporate offices, insurance, real estate, education, libraries, public utilities, and all levels of government (including federal). Since then, we have enjoyed providing service to authors, attorneys, legal and medical offices, retail stores, beauty salons, and much more. Of course we also serve the private user in addition to our fellow businessmen.

What do all the certifications mentioned in the Why BDC? section mean?

They indicate the level of confidence that various manufacturers and industry associations have in our abilities as a whole.

CTIA A+ (also frequently called CompTIA A+) is a certification earned by passing standardized tests administered by the Computing Technology Industry Association. To put it simply, this is similar to ASE certification of your auto mechanic. It shows that Best Deal Computers has the knowledge and skill to repair your computer. Best Deal Computers has been A+ Certified since the CTIA first started the program back in 1993.

Novell CNE Certification means that we have passed several standardized tests given by Novell, Inc. to show our knowledge and ability in administering networks.

The certifications earned from the various manufacturers show that they have found Best Deal Computers to be competent and fully versed in their abilities to provide repair services for their hardware and, as such, have authorized Best Deal Computers to perform warranty services.

What can I do if I am happy with the services I receive?

Just like any other business with which you are satisfied: let others know. As any businessman can tell you, the best advertising is word of mouth. Just be sure to tell those whom you refer to mention your name when they call. Every referral you send us that results in a sale or at least one hour of service earns you a $5 credit. Those credits can be used toward the purchase of new hardware or labor charges. Please ask for details about how to redeem those credits.

What about if I am not happy about the service I received?

Just like in any business, though we strive to insure everyone is happy, it does occur rarely that we fail to meet the expectations of a customer. If that happens to be you, please let us know what has upset you and we will work with you to remedy the situation to the best of our abilities.

Are you hiring?

Sorry, no, not at this time. However, when we are hiring, we will advertise in the Lawrence Journal-World or in another local newspaper in the area where we need personnel with outgoing personalities, excellent communications skills, and superior analytical abilities. In the interim, if you wish to send us a resume, please feel free to email it to us. We will keep it on file for consideration and contact you when positions are available.

How can I contact you?

Our business is primarily outcall-based. This means that we come to you. The easiest way to reach us is either by telephone at (785) 727-1355 or email. Please be sure to leave a voicemail if we are unable to answer your call. It probably means that we are providing the same high quality of service to another customer that we will gladly give you when we return your call shortly. If you wish to fax us, you may do so at (785) 727-1355. To send us anything by postal mail, UPS, or other means, our address is:

          Best Deal Computers
          2625 Moundview Drive
          Lawrence, Kansas 66049

I have a question not answered here.

Call us at (785) 727-1355 or email us and we will be glad to answer whatever question you have.

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